MSC Web Check-In Not Working: Issues with Fixes!


MSC Web check-in is a convenient way to complete the check-in process for your cruise before you arrive at the port. 

However, there have been reports of the web check-in not working for some passengers.

So, why is the MSC web check-in not working properly?

Technical problem with the website can cause the MSC check-in issue. Trying to check in too early or too late can also end up giving a similar response. Clearing cache and cookies, using a different web browser, and checking your internet connection can help fix common issues. Remember to use the correct identity documents and complete check-in within the designated time frame. 

There are many factors to know why MSC web check-in not working perfectly. To have clear knowledge about it go through the whole article.

Reasons for MSC Web Check-In Not Working

There are several reasons for not getting into MSC web check-in properly. So the reasons are highlighted below:

MSC cruise ship is shown in the picture while explaining why MSC Web Check-In Not Working
Source: USA Today 

Following Incorrect Procedure

If MSC web check-in is not working, one possible reason could be that the passenger is not following the correct login procedure

Also not providing accurate and complete information in the required format can cause check-in issues.

Common mistakes include entering incorrect personal details and using the wrong booking reference number

Having invalid or expired travel documents, missing mandatory fields, or not adhering to format or character limitations can cause problems. 

However, you can book your dining options for MSC Divina or Meraviglia by using the MSC web check-in procedure.

Technical Glitches

Technical difficulties with the website can disrupt the web check-in process. This can manifest as error messages, redirects, or the website not functioning properly. 

These glitches can hinder the smooth completion of web check-in.

High Traffic

During peak times or when there is a surge in website traffic, the web check-in process may encounter delays or difficulties

The increased load on the website can affect its performance and responsiveness, leading to issues with the check-in process.

Cache and Cookies

Clearing the cache and cookies stored in your browser can help resolve web check-in problems

Over time, stored data can accumulate and interfere with the proper functioning of the website. Clearing these files can refresh the website and potentially eliminate any conflicts causing check-in issues.

Identity Documents

It is crucial to use the same identity documents during web check-in that will be presented on embarkation day. 

If incorrect or incomplete information is entered, it can lead to the web check-in process not working as intended. Ensuring that accurate and complete details are provided is essential.

Time Limit

Web check-in may have a specific time limit within which it must be completed. If the check-in process is not finished within the designated time frame, it may not work. 

It is important to be mindful of the time limit and complete the check-in process within the specified duration.

Possible Fixes to Solve the MSC Web Check-In Issue

If you encounter issues with MSC web check-in, here are some possible solutions to try:

Clear Cache and Cookies

Deleting the cache and cookies on your web browser can help resolve temporary data conflicts

Navigate to your browser settings, find the option to clear browsing data, and select cache and cookies to remove.

Use a Different Web Browser

Switch to an alternative web browser, such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari, to see if the issue persists

Different browsers can sometimes have varying compatibility with certain websites.

Check Internet Connection

Ensure that you have a stable internet connection. Unstable or weak connectivity can disrupt the web check-in process. Consider switching networks or restarting your router if necessary.

Try Incognito/Private Browsing Mode

Open a new incognito or private browsing window and attempt the web check-in process from there

This mode disables extensions and temporary data, helping identify if any browser add-ons or settings are causing the problem. You can choose both MSC and Celebrity cruise lines as they will provide you with safe browsing while cruising.

Disable Ad Blockers and Extensions

Some browser extensions, particularly ad blockers, can interfere with website functionality. Temporarily disable any extensions and ad blockers, then retry the web check-in process.

Contact MSC Cruises Support

If the problem persists, reach out to MSC Cruises directly for assistance. They can provide specific troubleshooting steps or alternative methods to complete the check-in. 

Prepare your booking details and any error messages encountered when contacting support. Also, you can use trendy travel tech to book your cruise trip easily.

By trying these solutions, you can increase the chances of resolving the issue with MSC web check-in.

Proper MSC Check-in Process

MSC cruise web check-in page is shown in the picture
Source: Cruise Critic Community

To complete the MSC check-in process accurately, follow these steps:

  • Visit the MSC Cruises website or the provided web check-in page.
  • Look for the “Web Check-in” option.
  • Click on “Web Check-in” to start.
  • Fill in your personal and identification details, such as booking number, first name, last name, etc.
  • Double-check the accuracy of the entered information.
  • Save and confirm the provided details.
  • Arrive at the designated check-in time on the day of embarkation.
  • Note that the specific steps and process details may vary based on the MSC Cruises website or your booking region.

By following these steps, you should be able to complete the web check-in process for MSC Cruises smoothly.


How Early Can You Check in for the MSC Cruise?

Guests can access the MSC web within 14 days prior to the sailing date. Online Check-in must be completed no later than midnight (eastern time) on the day before the sailing date.

Is It Better to Check in Early for a Cruise?

Yes, it is a good decision to check in early for a cruise. So, it is essential to arrive at the terminal no later than one hour before the designated sail time. This will help facilitate the check-in process and ensure a smooth embarkation onto the cruise ship.

What Time Is Disembarkation on MSC?

Disembarkation on MSC Seaside typically begins around 7:00 AM and continues until approximately 10:00 AM. This is the general timeframe for passengers to leave the ship and complete the disembarkation process at the cruise terminal. 


Now you know what are the causes behind the MSC web check-in not working.

However, very few numbers of people face problems with MSC check-in. So, it will be a good idea if you reload the check-in page or wait a bit before resubmitting your information. That would help you to solve your issues with the MSC Check-in process.

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