NCL E-Docs Not Ready: What to Do?
One possible reason why your NCL e-docs are not ready is that the check-in process has not yet been completed. Check the “E-Dcos Status” in the My NCL app. Wait 24 to 48 hours after the check-in process for the e-docs to generate. Also, providing incorrect information and technical difficulties can cause this issue. In that case, contact the Norwegian Customer Service.
So, no need to worry. Here, we’ll provide you with all that you need to know about getting your NCL e-docs.
Reasons Why Your NCL E-Docs Are Not Ready Yet
The e-docs of the NCL cruise is an electronic document that holds a detailed summary of your trip. It also works as a boarding pass into the NCL vessel.
E-docs are typically available 21 days before departure once you’ve completed online check-in and made full payment. If they’re not ready, it could be due to:
- A delay in processing by NCL.
- Incomplete online check-in.
- Outstanding balance on your booking.
- Errors in the personal or travel details provided.
1. Incomplete Online Check-in – NCL E-Docs Are Not Ready
It might be that your check-in process is not yet finished, such as payment or information, etc.
Log in to your NCL account and ensure all required details (passport information, emergency contacts, etc.) are entered accurately.
Double-check for typos or missing fields that may prevent document processing.
On top of that, you must complete the check-in process 21 days prior to the cruise date for the e-docs to generate.
Confirm that your booking is fully paid. Partial payments can delay access to e-docs.
2. Incorrect information
If you provide incorrect information during the check-in process, it may halt the process and prevent your e-docs from being generated.
To avoid such delays in the future try to double-check your information carefully and input what’s necessary.
3. Technical issues if NCL E-Docs Are Not Ready
Lastly, sometimes technical issues may occur that prevent the generation of e-docs.
Once e-docs are available, download them immediately to avoid last-minute issues. Remember, e-docs are inaccessible 72 hours before sailing
So, if your check-in process is complete, and you provided all the correct information. But it’s been 48 hours and still no sign of the NCL e-docs, then it’s likely a technical issue.
Common Errors and Troubleshooting Tips
- Login Issues: Ensure you’re using the correct email and password associated with your NCL account.
- Missing or Incorrect Details: Verify all details during online check-in. For instance, incorrect passport information can prevent document generation.
- Technical Glitches: If the website or app isn’t functioning, try accessing your e-docs from a different browser or device.
Pro Tip: If you’re unable to resolve the issue, contact NCL’s technical support at 1-866-625-1160 for assistance.
Step-by-Step guide for for accessing NCL e-docs via NCL app
Step 1: Download the NCL App
- iOS Users: Go to the App Store and search for “Norwegian Cruise Line.” Download and install the app.
- Android Users: Visit the Google Play Store and search for “Norwegian Cruise Line.” Download and install the app.
Step 2: Log In to Your NCL Account
- Open the NCL app on your mobile device.
- Tap “Log In” at the top of the screen.
- Enter your username (email address) and password associated with your NCL account.
- If you don’t have an account, select “Create an Account” and follow the prompts to register.
Step 3: Locate Your Cruise Booking
- After logging in, navigate to “My Cruises” on the main dashboard.
- Your upcoming cruise should automatically appear if it’s linked to your account.
- If not, tap “Add Booking” and enter your reservation number and last name to link the cruise.
Step 4: Complete Online Check-In
- Tap “Check-In” from your cruise details page.
- Fill out all required fields, including:
- Personal information (name, date of birth, etc.).
- Travel documents (passport details).
- Emergency contact details.
- Ensure all information is accurate and complete.
- Submit the check-in form.
Step 5: Access and Download Your E-Docs
- Once your check-in is complete and your booking is paid in full, return to the cruise details page in the app.
- Tap “E-Docs” or “Travel Documents” to view your e-docs.
- You’ll see an option to download the documents as a PDF. Tap the download icon and save the file to your device.
- Tip: Email the PDF to yourself as a backup or print a physical copy for easy access.
Step 6: Verify Your Documents
- Open the downloaded e-docs to confirm the following details:
- Your name and booking information.
- The cruise itinerary.
- Embarkation and disembarkation times and locations.
- If any details are incorrect, contact NCL customer service immediately at 1-866-625-1160.
Step 7: Use the NCL App for Embarkation
- On the day of your cruise, open the app and navigate to your e-docs.
- Present your e-docs (digital or printed) and a valid photo ID at the port for embarkation.
Additional Features of the NCL App
- Boarding Pass: Use the app to display your digital boarding pass.
- Onboard Services: After boarding, the app gives access to dining reservations, excursions, and onboard activities.
- Real-Time Updates: Stay informed about itinerary changes, onboard events, and more.
What to Do When Your NCL E-Docs Are Not Ready
So now let’s see what you can do if your NCL e-docs are not ready still.
1. Check Your NCL Account
First, check the My NCL app for any irregularities like incorrect information or the completion of the check-in process. Provide all the correct information that is required by the NCL check-in process. You’ll need to provide the following information.
- The confirmation number of the NCL cruise line including sail date, ship number, etc.
- Full legal name, and birthdate of the travel members.
- Passport or other appropriate travel documents with issue date and expiration date.
- Emergency contact information of someone not traveling alongside.
- Credit card information as cruise onboard purchases only accepts cashless system.
- Your detailed travel plans.
So, make sure you carefully provide all this information and complete the check-in process.
2. Wait 24-48 Hours if NCL E-Docs Are Not Ready
Usually, it takes 24 to 48 hours for the NCL e-docs to get ready for you. So, after the check-in process is complete, wait up to 48 hours to receive the NCL e-docs.
3. Call The NCL Customer Support
Now, if all goes well with the check-in process and it’s been 48 hours, the e-docs should be ready. If you didn’t get the NCL e-docs, then it’s a technical issue as we’ve said earlier.
In that case, call NCL customer service. Ask them if it’s a technical issue. If so, they’ll assist you in solving the issue and you can get your NCL e-docs. You might need to bring some documents when your NCL e-docs are not ready such as,
- Your cruise confirmation number.
- Your passport.
- Your travel insurance information.
- Any other documentation that NCL has requested.
Now, if you’re wondering how to transfer NCL cruise next, just call an agent. Also, you can email the pertinent information to [email protected].
Do I Need to Print E-Docs for Norwegian Cruise
Yes, you need to print out the NCL e-docs. It is an electronic travel document that contains a summary of your travel details. The printed version of this document will be your onboard pass aboard the NCL vessel.
Now, let’s see how you can print this document.
How to Print E-Docs for NCL
In your NCL app, complete the check-in first as instructed before. So, before 21 days of your trip, the e-docs will be ready. You’ll see the “E-Docs Status” has changed and you can print it now.
There’s a “print this document” option on the e-docs screen. Click the button to print your desired NCL e-docs. Or you can download the e-docs and print them on some other day.
Now, you can compare the Haven of NCL and MSC Yacht Club for a ship-within-a-ship experience. Both offer luxurious and prioritized services for their guests.
What Documents Are Acceptable for An NCL Cruise?
So, there are different kinds of essential documents you can present for the check-in of the NCL cruise. Some documents may be supplementary to others. So, the documents you’ll need for an NCL cruise are the following.
- Identification.
- Boarding passes.
- Health information.
- Visas and other destination-specific documents.
- Cruise line luggage tags.
- Permission to travel.
- Other travel information.
- Emergency contacts.
Carefully provide the documents so that you do not miss out on your desired trip aboard NCL vessels. This document is the doorway to enjoying the attractive NCL suits and NCL Haven. So, be careful with the process.
Additional Tips for a Smooth Embarkation
1. Have Backup Copies:
- Print a physical copy of your e-docs as a precaution.
2. Arrive Early:
- Plan to arrive at the port at least 2-3 hours before your scheduled boarding time.
3. Use Verified Travel Details:
- Double-check that all details match the information on your government-issued ID or passport.
FAQs
How Early Can You Check into NCL Cruise?
It is recommended that you arrive 1 hour prior to the embarkation period printed on your travel document. And also, complete the check-in process at least 4 days prior to the embarkation time.
Does Cruise Need A Visa?
Whether your cruise needs a Visa or not depends on the destination you’re set to travel. For example, North American citizens don’t require a visa for Easter and Western Caribbean, or even Western Mediterranean or Alaska.
Do Cruise Passengers Go Through Immigration?
No, cruise passengers do not need to go through immigration. This is because passengers have already conveyed their passports and other essential information for the cruise.
Conclusion
Now your problem of NCL e-docs not ready is solved.
You should be aware to complete the check-in process prior to the cruise date just for safety. And on the My NCL app, the check-in process is super easy and convenient. Just tap in the information required and complete the process.
